Return & Refund Policy

At AF Store, we want you to have a smooth and satisfactory shopping experience. Please read our return and refund policy carefully before placing your order.

1. Change of Mind / Customer Preference

If a customer wants to return an order for their own personal reason, including:

• Change of mind

• Ordered by mistake

• No longer required

• Personal preference

• Any reason unrelated to product defect or seller error

the return may be accepted subject to our return conditions.

A 20% deduction will be applied to the total paid amount, and the remaining 80% will be refunded to the customer.

Example:
If the customer paid Rs. 5,000, a 20% deduction of Rs. 1,000 will apply, and the customer will receive a refund of Rs. 4,000.

2. Return Conditions

For a change-of-mind return, the product must:

• Be unused and in its original condition.

• Be returned with original packaging, accessories, manuals and tags (where applicable).

• Not be damaged, altered or misused by the customer.

• Be returned within the applicable return period.

AF Store reserves the right to inspect the returned product before approving the refund.

3. Wrong, Damaged or Defective Product

If you receive a wrong, damaged or defective product, please contact AF Store as soon as possible after delivery.

After verification, AF Store may offer a replacement, exchange or refund, as applicable.

The 20% deduction does not apply when the return is confirmed to be due to AF Store's mistake or a verified product defect/damage.

4. Return Shipping Charges

For a change-of-mind or personal-preference return, the customer is responsible for the applicable return shipping/courier charges.

For a wrong, damaged or defective product confirmed to be AF Store's responsibility, return shipping arrangements will be handled according to the case.

5. Refund Processing

Once the returned product is received and inspected, the approved refund will be processed through the applicable payment method.

Refund processing may take 3–7 working days after the return has been received and approved.

6. Important

All returns must be approved by AF Store before the product is sent back. Customers should contact our support team with their order number and reason for return before dispatching the parcel.

AF Store reserves the right to reject returns that do not meet the conditions stated in this policy.

By placing an order with AF Store, the customer agrees to the terms of this Return & Refund Policy.